Terms & Conditions

MULACHAT is a conversational rewards platform. You chat with AI characters and earn small rewards for messages that meet the eligibility rules described below.

Every character on MULACHAT is artificial intelligence. They are not real people, they do not have real feelings, and they are never presented as such. Do not send money, gifts or personal favours to a character, and do not assume anything a character tells you is factually true.

You must be at least 18 years old and able to legally enter into these terms to register.

One person, one account. Accounts must be registered with your own working email address and phone number, because those are how we verify you and how we pay you.

We may refuse, suspend or close an account that is used to game the reward system, that is shared with other people, or that is used for anything unlawful, abusive or harmful.

New accounts start inactive. To activate, you pay the activation fee shown in the app (currently KSh 103) and an administrator verifies the payment and switches your account to active.

Until your account is active you cannot chat or earn. Activation does not guarantee any level of earnings.

The activation fee is a charge for opening and maintaining your account. It is not an investment, it is not refundable, and it does not entitle you to any return, profit or payout.

Rewards are decided entirely on our servers. What you see in the app is a display of what the server has already recorded; the app never creates a reward on its own.

A message only counts toward a reward when it is a genuine reply to the character, is long enough to be a real answer, is not a copy of something you already sent, and is sent at a human pace. Messages that are single words, pasted repeats, random characters, or sent faster than a person could type do not count.

When enough qualifying replies build up on a character, the server records one reward to your wallet ledger and your balance updates. The reward rate per character is shown on that character's card.

There are daily limits per character and per account. We can change the rates, the eligibility rules and the limits at any time, and we will show the current figures in the app.

We may withhold or reverse rewards that were credited through abuse, automated scripts, duplicated accounts or any other manipulation, and we may close the account involved.

Your wallet shows your balance, what you have earned in total, what is held for withdrawals in progress, and what you have already been paid.

Every change to your balance is written to a transaction ledger with a type, an amount, the balance afterwards, a status and a date. This ledger is the official record of what you are owed.

A balance is not cash held for you in a bank account. It is a record of rewards we owe you, payable only under these terms.

You can request a withdrawal once your balance is at or above the minimum shown in the app (currently KSh 500), using a valid M-PESA number.

When a request is accepted, the amount leaves your available balance and is held as pending until it is processed.

Withdrawals are reviewed and paid out manually by our team. We may ask you to confirm your identity or your phone number before we pay, and we may reject a request that looks fraudulent or that breaks these terms.

Only one withdrawal can be in progress at a time. Please allow reasonable processing time before contacting support about a request.

If a payout fails or is rejected, the amount is returned to your available balance and the reversal appears in your ledger.

Do not use bots, scripts, macros, emulators, VPN pools or any other tool to chat, to appear human, or to farm rewards.

Do not send unlawful, threatening, sexually explicit to a minor, hateful or harassing content. Characters are AI, but the safety rules of the platform still apply.

Do not resell access, run the platform from shared accounts, or attempt to access another user's data, wallet or conversations.

We may limit, suspend or terminate accounts that breach this section and forfeit rewards accrued through the breach.

We store the details you give us (name, username, phone, email), your conversations with characters, your wallet ledger and the security signals needed to detect fraud.

We use this data to run the platform, to pay you, to support you and to keep the platform honest. We do not sell your personal data.

Conversations are stored so characters can remember context and so reward decisions can be audited. Do not share passwords, banking details or ID numbers in chat.

You can ask us in writing to correct or delete your account and data. Some records may be kept where we are required to, for example payment and anti-fraud records.

MULACHAT is not a job, not an investment and not a scheme. There is no guaranteed income, no referral return and no promised profit.

Your earnings depend on how much you genuinely chat and on the rates in force at the time. You may earn nothing.

The platform is provided as available. We do not promise it will be uninterrupted or error-free.

To the maximum extent the law allows, we are not liable for indirect or consequential loss. Our total liability for any claim is limited to the amount you have been paid, or KSh 1,000, whichever is greater.

Nothing in these terms limits liability that cannot lawfully be limited, including fraud or death or personal injury caused by our negligence.

We may update these terms as the platform grows. Where a change affects your money or your eligibility, we will show it in the app before it takes effect.

If something about your account, a reward or a withdrawal looks wrong, contact support with your username and the date. We keep the ledger, so we can trace any entry.